Chris McKitterick (mckitterick) wrote,
Chris McKitterick

Red-mark day for the Help Desk.

Just got a hilarious call from the KU IT department. Well, it would be hilarious if it weren't so pitiful: On Monday, one of my students was unable to log in to his website via FTP to move some files up there for his class assignment. The Help Desk person responsible called me to ask about it. To give you an idea of her technical depth, here are some snippets from the conversation:

"Do you know what problems he encountered?" she asked.
"He was unable to log in to his FTP program" I answered. (Note that she already knew this, because she had stated it when I answered.)
"How did he get permission to use FTP?" she asked.
"You need to use secure FTP to move files to a KU Web server," I said. "He was trying to upload files to his People site at KU."

I mean, huh? What did these questions have to do with anything? It was about the simplest issue ever: Someone was unable to log in to a secure site. So of course the first thing Help Desk does is call the professor. Um?

Your tax and tuition dollars at work, people.

Tags: decline of civilization

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