"Do you know what problems he encountered?" she asked.
"He was unable to log in to his FTP program" I answered. (Note that she already knew this, because she had stated it when I answered.)
"How did he get permission to use FTP?" she asked.
"You need to use secure FTP to move files to a KU Web server," I said. "He was trying to upload files to his People site at KU."
I mean, huh? What did these questions have to do with anything? It was about the simplest issue ever: Someone was unable to log in to a secure site. So of course the first thing Help Desk does is call the professor. Um?
Your tax and tuition dollars at work, people.