Just got a hilarious call from the KU IT department. Well, it would be hilarious if it weren't so pitiful: On Monday, one of my students was unable to log in to his website via FTP to move some files up there for his class assignment. The Help Desk person responsible called me to ask about it. To give you an idea of her technical depth, here are some snippets from the conversation:
"Do you know what problems he encountered?" she asked.
"He was unable to log in to his FTP program" I answered. (Note that she already knew this, because she had stated it when I answered.)
"How did he get permission to use FTP?" she asked.
*blink-blink*
"You need to use secure FTP to move files to a KU Web server," I said. "He was trying to upload files to his People site at KU."
I mean, huh? What did these questions have to do with anything? It was about the simplest issue ever: Someone was unable to log in to a secure site. So of course the first thing Help Desk does is call the professor. Um?
Your tax and tuition dollars at work, people.
Chris
"Do you know what problems he encountered?" she asked.
"He was unable to log in to his FTP program" I answered. (Note that she already knew this, because she had stated it when I answered.)
"How did he get permission to use FTP?" she asked.
*blink-blink*
"You need to use secure FTP to move files to a KU Web server," I said. "He was trying to upload files to his People site at KU."
I mean, huh? What did these questions have to do with anything? It was about the simplest issue ever: Someone was unable to log in to a secure site. So of course the first thing Help Desk does is call the professor. Um?
Your tax and tuition dollars at work, people.
Chris
Comments
Nice, huh?
Granted, if they called the professor, there's an 80% chance that professor would then call us to figure out how to solve the problem, but we're not mind readers to know if that professor really wanted that test to be disabled or the grades not to show.
It wasn't this bad, but it was still a major irritation.
The reason for the lack of quality was that the jobs required little experience or training and was at the bottom of the IT pay scale, so they didn't really care to be better.